Norrtälje Municipality takes the lead in ethical and trustworthy AI implementation

The Danish AI company, 2021.AI, supports Norrtälje Municipality in the implementation of Ethical and Transparent AI on the Grace platform by combining Norrtälje’s internal guidelines and the EU’s Guidelines for Ethical and Trustworthy AI development.


The Swedish municipality, Norrtälje Kommun, has extended the collaboration with Danish artificial intelligence (AI) company 2021.AI. In their first project, 2021.AI, Valcon Consulting and Norrtälje worked together in the initial development and application of AI in the social service department, to create a more comprehensive, safe, and accurate assessment of social services cases. The implementation of the AI models has been extended to include Ethics, Trustworthiness, and Transparency, according to Norrtälje Municipality’s internal guidelines and EU’s guidelines on Trustworthy AI model development. This was made possible using 2021.AI’s Grace platform throughout the development, deployment, and implementation process.


“We had to be confident in all ethical and trustworthy considerations before we could implement this new technology,”said Annica Blomsten, Socialdirektör at Norrtälje, and continued to elaborate:

“Our data are, in nature, sensitive, which means that we have to be extra careful and ensure that they are only used according to data requirements and international guidelines. The EU’s data and AI guidelines combined with 2021.AI’s Grace platform proved to solve that challenge. Grace allows us to offer more comprehensive, safe, and accurate assessments of social services cases regarding security and ethics.”

Norrtälje Municipality is now an early adopter in terms of transparency and documentation to mitigate all considerations in such AI model implementation.

“We are so delighted to see Norrtälje take the lead amongst Municipalities in Europe with their Ethical and Transparent implementation of AI models supported on the Grace platform,” said Mikael Munck, CEO and founder of 2021.AI.

“Grace is a comprehensive platform delivering full AI compliance to ensure citizens’ trust in organizations’ use of data and AI. The Grace platform ensures full traceability and documentation to support the new EU’s guidelines for those working with data and AI, what they are working on, and not least, who is responsible for the work.”

The Grace platform ensures a complete audit trail, and history, combined with Impact Assessments, which is a range of specific questions and considerations that organizations must go through during AI model development.

The specific impact assessments for Norrtälje were developed in close collaboration between Valcon Consulting, Norrtälje Municipality and 2021.AI.

Mikael Munck explained: “With the Grace platform, we offer a complete solution where AI model development, data, AI governance, guidelines, and traceability are consolidated into one integrated solution, which is very much the technical implementation. Our partner, Valcon Consulting, was instrumental in ensuring organizational and practical implementation.”

“Most AI projects never add real value because they never hit production. They are experimental in nature and mostly good for proving the value of AI. However, real value only materializes when AI projects (models) are running continuously in production. It is part of our mission at 2021.AI to focus on practical implementation, which means considering integrating data ethics and data security. We offer our clients an efficient AI platform for model development, deployment and operation. This is combined with the ability to directly document general governance and ethical considerations in the development process and automatically track all production activities. It is a unique value proposition for everyone who wants to move from AI experiments to real value from AI,” Mikael Munck concluded.

About the project

The project is run in collaboration with Vinnova, Valcon Consulting and Norrtälje Municipality. 2021.AI covered the AI track, including impact assessments development and modeling. Other tasks were covered by Valcon: management consulting; AKOA: RPA; Vinnova: funding.

Norrtälje Municipality

About 2021.AI:

2021.AI serves the growing need for applied AI. Our data science expertise combined with our Grace AI Platform offers a true AI differentiator for clients around the world. With Grace, Data Scientists can solve some of the most complex problems, and at the same time provide organizations with the most comprehensive data and AI governance for ethical, transparent, and trustworthy model development. 2021.AI is headquartered in Copenhagen with sales and R&D in several locations globally.

You might also like…

The Ethical AI Newsletter

It’s not fake. It’s not artificial. It’s real news! Sign up for our Ethical AI newsletter and get the latest AI insights from our data science and AI experts.