AI IN PUBLIC INDUSTRY
Public institutions are being pressed by private companies and new generations on the labor market to provide better service at a lower cost. At the same time, many public institutions are suffering from legacy IT systems, as well as an extreme focus on the legality of their processes, which makes adoption of new technology complicated.
AI can improve service for citizens and companies. It can lower costs for the services provided and at the same time raise satisfaction level. This can be achieved through, for instance, better personalization (portals, communication), fraud detection and prevention or, for instance, channel preference. Utilizing AI at scale (including gathering the right data for analytics purposes, improving data quality and also putting analytical models into production) is the key to future service offerings in the public sector.
The public sector can use machine learning solutions of all types – natural language processing, supervised learning, and unsupervised learning.
AREAS OF AI APPLICATION IN THE PUBLIC SECTOR
- Personalized content.
- Prediction of potential fraudsters or find historical fraud patterns and predict new.
- Sort and categorization of large amounts of documents, cases or text material in general for QA.
- Categorization and predictions on companies or citizens according to the behavior and needs.
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