Support Packages

Support Packages

As part of our comprehensive AI as a Service, we offer our clients a wide range of support packages for our APEX AI technology platform.

Standard

Extended

Premium

Technical Support

APEX monitoring and support

Yes
Yes
Yes

Emerging needs management

No
Biannually
Yes

Periodic architecture reviews

Biannually
Biannually
Yes

Periodic rollout of APEX updates

8-12 times per annum

Data Science Support

Periodic Data Science review

-
Yes
Yes

Access to 2021.AI Data Science Production

-
Monthly call included
Included

Periodic advances data science industry briefings

-
Biannualy
Biannualy

Business Support

Periodic Data Science review

-
Standard Organisational design provided
Bespoke function design support

Periodic advanced data science industry briefings

-
1 annual workshop
1 annual bespoke project

Access to 2021.AI Data Science Production

-
2 slots
4 slots
Technologist

Technical Support

Data Scientist

Data Science Support

C-Suite

Business Support

Technical Support

APEX Monitoring and Support

2021.AI maintains a central Icinga2-based monitoring service. Your APEX platform is maintained within the system. If the 2021.AI's DevOps team identifies a problem, 2021.AI will contact and advise you on remedial actions.

Emerging Needs Management

2021.AI DevOps and Architects periodically review your APEX platform by using patterns to identify and contextualize non-APEX additions. 2021.AI advises on how to absorb the functionality, either through equivalent APEX functionality or by APEX updates incorporating the additions.

Periodic Architecture Reviews

2021.AI's architects are onsite with the objective of reviewing the client's needs regarding APEX's functionality. This includes mutual assessments requested by the client or previously implemented non-APEX features, data management tasks such as ingest and transformation, and non-algorithmic code reviewing and sizing. The APEX development roadmap and development tracker is presented and amended appropriately.

APEX Updates

2021.AI's operations representatives update the APEX instance according to what has been agreed upon, either onsite or offsite. 2021.AI supports the clients system by generating 8-16 updates annually.

Advanced Technology Briefing

2021.AI's Chief Architect advises the client on technological and infrastructural advances in the field. These extensions are contextualized in the APEX development roadmap.

DevOps and Infrastructure Capacity Access

The client receives access to 2021.AI's technological resources for tasks ranging from advising on the implementation and backstopping to implementation tasks focusing on ingestion and model exposition.

Data Science Support

Periodic Data Science Review

2021.AI's Data Scientists can be available onsite with the client to review progress, assess the Data Science operations, follow the client's objectives and plans, and advise on implementations such as algorithmic code reviews, selection and adjustments.

Advanced Data Science Industry Briefings

The 2021.AI Data Scientists brief the client on technological and infrastructural advances in the field with a focus on algorithmic and Machine Learning capabilities and opportunities. These advances are contextualized in the APEX development roadmap.

Data Science Production Access

The client gains access to 2021.AI Data Science production resources for tasks ranging from advising on implementation and backstopping, to data science product development and deployment into production.

Basic Support

Team Development

2021.AI supports the client in growing and stabilizing the client's Data Science function. This includes support for the design, along with support for staffing and establishing the working semantics of the team in the context of the client's organization. 2021.AI uses standard tools such as function descriptions, as well as custom deliverables tailored to the client's business needs.

Business Communication

The business utility of Data Science and Machine Learning can be challenging to express at the C level with the purpose of baselining a productive corporate stance towards the field. 2021.AI's business experts are available to drive or support such communication initiatives by providing workshops and briefings.

2021.AI Academy Slots

2021.AI operates a training Academy where your organization’s Data Science team can receive the training in the appropriate selected language defined by APEX.

2021. AI's Clients

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