Chatbots can fill a need for customers online when they have questions or problems online. It is important for companies to provide effective, clear and quick help when their clients need it. This can be difficult and resource consuming if these processes are dependent on humans alone. Consumers are increasingly expecting high quality help that is easily accessible.
With recent advancements in natural language processing, it is possible for chatbots to have more natural and improved conversations with people. AI-powered chatbots can be applied across the board to help with situations such as customer service, recommendations, and FAQ. AI and Machine Learning models can help improve the level of chatbot service and increase engagement with customers through online resources.