INDUSTRY SPECIFIC SOLUTIONS

Public sector

Access to big data, computing power, and the algorithms to automate processes and provide better service for citizens at a lower cost is critical for modern public institutions. Let’s help you succeed with your AI use cases of today and tomorrow.

Use cases

Case complexity

Predict difficult cases that might take longer to process

Fraud prediction

Identify fraud patterns, determining the level of risk and predicting future fraudulent events. Learn more

Email routing

Classify messages, emails, or documents for manual or automated processing. Learn more

Content comparison

Compare the content of documents to highlight similarities and differences

Phrase detection

Scan contracts and detect phrases that are not allowed to be used. Learn more

Chatbot

Improve communication with customers by automating interaction

PII Scanner

Search a data source for different PII themes such as social security numbers, and reporting the location of the value

Use cases

Content comparison

Comparing the content of documents to highlight similarities and differences

Fraud prediction

Identifying fraud patterns, determining the level of risk and predicting future fraudulent events. Learn more

Email routing

Classifying messages, emails, or documents for manual or automated processing. Learn more

PII Scanner

Searching a data source for different PII themes such as social security numbers, and reporting the location of the value

Phrase detection

Scanning contracts and detecting phrases that are not allowed to use. Learn more

Chatbot

Improving communication with customers by automating interaction

Case complexity

Predicting difficult cases that might take longer to process

ASSET STORE

Ready-to-use solutions for the public sector

With our Asset Store, there is no need to develop everything from scratch yourself. Benefit from ready-to-use solutions, offering everything you need to kick-start and accelerate your AI projects.

Document similarity

Model accelerator

Ensures document similarities are built and deployed

Code reviewer

Governance

Get feedback on the quality of the code you have written so you can improve it to make it stable and robust

Bias manager

Governance

Ensure data sources do not lead to unknown or unintended biases

Text anonymization

Governance

Model that detects personal information in text and removes it. It is an essential part of a pipeline when using text with PII

CLIENT CASE

Email routing

The Grace Standard Model for email categorization automates and optimizes email routing, ensuring that correspondence reaches the correct recipients with minimum human interaction. Furthermore, the company gets insights into what makes the model route the emails, which helps create an overview of content and relevance.

Categorizing emails with the help of an AI model has helped several of 2021.AI’s clients save time on routine processes, freeing time to focus on more value-creating tasks.

Out of 416 emails
routed daily

Value creation
DKK per year

hours saved per
employee per day

model
performance

··········
Applied AI in the public sector should always put the safeguarding of citizens and their data at its heart.

Siv Nilsson Pedersen, AI Advisor at 2021.AI

Regulatory attention on emerging technologies and their applications is increasing

Organizations working with emerging technologies, such as AI, can expect more external requirements for transparency on how they use them, which will require added governance, risk & compliance capabilities.

Traditional compliance system

When it comes to monitoring and documenting the use of emerging technologies, traditional compliance systems have blind spots:

K

Lack transparent information about how models operate

K

Model results, including whether they are accurate and fair, are not tracked or measured

K

Producing a compliant Data Protection Impact Assessment (DPIA) is not possible

K

Compliance protection by design principles or guidelines are not available

Grace’s Tech GRC system

With Governance, Risk & Compliance measures at its core, Grace makes it easy to monitor and document how emerging technologies are applied:

L

Full transparency on how models operate

L

Solution and risk controls in place, allowing a complete overview of any operational measures of a model

L

Process and solution to ensure that all relevant stakeholders fill in DPIA and other mandatory assessments

L

Solution enhancing compliance with data protection at its core

Comply with existing and new regulations

With ready-to-apply impact assessments, rules & requirements, and certifications for various regulatory frameworks, Grace makes it easy to build policy-guided workflows and guardrails into your AI development process to ensure adherence with regulations.

Client stories

Delivering measurable business value

Discover how we help clients optimize costs, increase revenue, and address risks.

Connect with our experts

Our business experts are ready to answer your questions, provide advice, and offer insights. Please leave your contact details, and we will connect to set up a virtual one-on-one.

Siv Nilsson Pedersen

Siv Nilsson Pedersen

AI Advisor, 2021.AI

As a specialized consumer analyst, Siv helps clients gain new insights on their market and clients.