AI is a game changer for how we work

There is no doubt that AI is a game-changer. Both when it comes to how we live and work. However, for many organizations and companies, the greatest challenge is understanding the full impact that AI will have on how we think about and design how we will work in the future.

Natasha Friis Saxberg | CEO, The Danish ICT Industry Association | October | 2020

Let us look at an example of a workflow that has been disrupted by AI. Audit sampling. The traditional workflow involves extracting a set number of samples and going through these to assess the information’s accuracy overall. But in a digitalized world with AI, it is redundant to take samples as the time and cost of reviewing the entire data set is no longer an issue.

Not only does AI expand the scope of what is possible in many areas. It also demands new human skills and redefines how we work. In my view, it calls for a new work contract between humans and technologies.

Collaborative AI

If we continue to design our way of working to fit human workflows invented in the last century, we will not take advantage of technologies’ full potential, such as AI. It’s not about replacing humans. Instead, it’s about taking full advantage of new technologies’ possibilities and combining them with human competencies. Just think of robots in production lines and automated processes.

To stay competitive, AI solutions are becoming ever more vital in most companies. Research presented in Harvard Business Review states that three out of four executives believe that if they don’t scale AI in the next five years, they risk going out of business entirely.

Thus, we need to take our human capabilities and work-life to an even higher level by letting technology work in scale with all its intelligence. In other words, we need to design a new way of working centered on collaborative AI and the problems we want to solve – rather than how we used to solve it.

This is no easy task. To reinvent how we work and, even harder, how we think about problem-solving. Denmark is known for its ability to collaborate and its ethical approach to AI. We need both when designing an attractive work-life for the future.

About author

Natasha Friis Saxberg

Natasha Friis Saxberg

CEO, The Danish ICT Industry Association

As an author, digital strategist & entrepreneur, Natasha has worked with startups, innovation in large organizations & technology for more than two decades, helping brands & corporations develop their digital strategies and new growth.

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