Imagine having an LLM-based digital assistant you can trust—. For the employees at Plesner, this is now a reality with the implementation of the GRACE LLM solution. Their new AI-powered assistant helps lawyers, paralegals, and the rest of the organization with their daily workflows, strengthening the quality of their work.
This move is part of a broader strategic priority: ensuring that employees are not only equipped with the best AI tools but are also skilled in using them.
Compliance First: The Foundation for Successful AI Adoption
When generative AI emerged as a global phenomenon in 2022, Danish law firm Plesner quickly recognized its transformative potential—and the disruption it could bring to the legal industry.
Driven by curiosity and ambition, Plesner established an internal AI task force, combining expertise from lawyers, IT specialists, Projects & Innovation, Communications, and management. Their goal was clear: to proactively explore AI's potential and position themselves as knowledgeable leaders in responsible AI adoption. This proactive stance also meant prioritizing internal education and training, recognizing that real value with AI comes not just from advanced technology, but from people who are confident and skilled in using it.
"We wanted to take the driver's seat on AI, positioning ourselves at the forefront with compliance as a top priority. GRACE LLM provides comprehensive compliance controls and offers sandbox environments for experimentation that keeps all our AI initiatives secure and compliant."
Compliance was a paramount concern, especially given the sensitive nature of the information that law firms process. Any automation or AI solution, especially in the legal domain, must not only bring value but also be secure and compliant from day one. Claus Egholm Nielsen, CIO, Plesner
Embracing LLM Diversity: Tailoring AI Solutions
Plesner recognized that the AI landscape would evolve into an ecosystem with numerous AI models from various providers, each with different capabilities and specializations. This flexibility allows them to leverage the most appropriate LLMs for specific tasks.
This multi-model approach enables strategic implementation, using models for different purposes—without being locked into proprietary systems or facing disruptive transitions if a preferred model becomes unavailable, unreliable, or uncompetitive.
Providing Flexibility and Resilience in a Constantly Evolving LLM Landscape
This model-agnostic approach proved foresighted, as the number of both open and closed LLM models is growing with unprecedented speed, with specialized models emerging for different industries and use cases. By utilizing GRACE LLM’s support of multiple models, Plesner has positioned themselves to continuously evaluate and adopt the most effective solutions as they emerge.
This architecture also provides resilience against supply disruptions and pricing changes, while enabling a gradual, strategic implementation that could evolve alongside advancements in LLM technology without requiring system replacements.
Partnering with 2021.AI provided Plesner with exactly that—a secure, general platform offering collaboration and access to multiple LLMs, supported by LLM Governance.
Building a Culture of Secure AI Adoption
Initially, adoption was challenging due to the fact that some employees were hesitant to use these new technologies, worrying that they could do something wrong or that their data would be shared with other departments. But with GRACE LLM’s governance capabilities and friendly user interface, the solution was adopted by employees.
The flexibility of 2021.AI's solution is extremely positive for us—especially in a shifting world. Another very positive thing is that a lot of employees who were hesitant to use AI before are now more confident using it because they know it is safe for them to do so. Jonas A. Hother Carlsen, Senior IT Project Manager, Plesner
By leveraging the GRACE AI Platform, Plesner has a strong foundation that will support their AI advancement for years to come, unifying security safeguards, compliance mechanisms, and employee AI confidence in one comprehensive ecosystem.
